8X8, INC.

8X8, INC.

Previous company name
NETERGY NETWORKS, INC.
Name change date
7/2001
Company Overview
8×8, Inc., with headquarters located in Santa Clara, California, is one of the industry’s leading VoIP (voice over internet protocol) and videophone communications service providers. Founded in 1987 as Integrated Information Technology, 8×8 has contributed to the advancement of voice and video communications on both technology and service provision levels. The company holds 69 United States patents with additional patents pending. Its product offerings include Packet8, a VoIP communication service that works on any high speed internet connection (DSL, cable and many others) to allow calls to or from any phone in the world; Packet8 Virtual Office, an affordable, easy-to-use VoIP based alternative to traditional PBX systems or Centrex class services from legacy telecommunications providers; and Packet8 SoftalkT, a video-enabled SIP softphone for use with Packet8 voice and video Internet phone services.
Business Summary
8×8, Inc. (8×8) develops and markets telecommunications services for Internet protocol (IP), telephony and video applications, as well as Web-based conferencing and unified communications services. The Company offers the 8×8 voice over Internet protocol (VOIP) voice and video digital phone service, 8×8 Virtual Office hosted PBX service, 8×8 Complete Contact Center service, 8×8 Trunking service, 8×8 Hosted Key System service, 8×8 MobileTalk service, 8×8 Virtual Meeting Web conferencing service, 8×8 Virtual Office Pro unified communications solution and 8×8 Managed Hosting and Cloud-Based Computing solutions. The 8×8 Virtual Office suite of business phone services offers small and medium sized businesses feature-rich, high definition (HD) audio-enhanced communications services. In May 2010, it acquired Central Host, Inc., a provider of managed hosting and cloud-based computing solutions and began offering 8×8 Managed Hosting and Cloud-Based Computing solutions to business customers.
Description and history
8×8, Inc. (8×8), incorporated in February 1987, develops and markets telecommunications services for Internet protocol (IP), telephony and video applications, as well as Web-based conferencing and unified communications services. The Company offers the 8×8 voice over Internet protocol (VOIP) voice and video digital phone service, 8×8 Virtual Office hosted PBX service, 8×8 Complete Contact Center service, 8×8 Trunking service, 8×8 Hosted Key System service, 8×8 MobileTalk service, 8×8 Virtual Meeting Web conferencing service, 8×8 Virtual Office Pro unified communications solution and 8×8 Managed Hosting and Cloud-Based Computing solutions. The 8×8 Virtual Office suite of business phone services offers small and medium sized businesses feature-rich, high definition (HD) audio-enhanced communications services. In May 2010, it acquired Central Host, Inc., a provider of managed hosting and cloud-based computing solutions and began offering 8×8 Managed Hosting and Cloud-Based Computing solutions to business customers.

8×8 VoIP and Video Telephone Service

Service plans provide alternatives for minutes of usage, up to an unlimited amount, at varying rates for calls in the United States and Canada that are made to non-8×8 customers. Subscribers are charged at a per-minute rate for international calls to non-8×8 customers and, depending on the level of plan selected, may be charged for calls to the PSTN if they exceed the minutes allowed under the chosen plan. All of its plans allow for unlimited calling between 8×8 customers, regardless of their location. Each subscriber is assigned a telephone number in any of the area codes and underlying rate centers offered by the service. It offers area codes in 48 contiguous United States along with free number porting from the customer’s previous service provider to 8×8. All 8×8 customers receive access to a variety of telephone features, including voice mail, caller identification (ID), call forwarding, call waiting, 3-way calling, online account management and billing, international call blocking and caller ID blocking. It offers enhanced 9-1-1 (E-911), service on all 8×8 calling plans with a United States service address. An 8×8 E-911 call is routed as 9-1-1 emergency traffic and is accompanied by caller information. Subscribers may also have toll-free numbers or virtual numbers. A virtual number is an additional phone number which will ring through to an existing subscriber line. It offers virtual numbers in all of its United States rate centers, as well as in certain international countries. The Company also offers video over IP service using the 8×8 Tango videophone product, which includes all of the voice service plans and features described above plus unlimited video calls to any other 8×8 videophone subscriber anywhere in the world.

8×8 Virtual Office Business Telephone Service

The Company’s 8×8 Virtual Office business telephone service is targeted at the small and medium-sized business market. 8×8 Virtual Office is an affordable, easy-to-use alternative to traditional PBX systems or Centrex class services from legacy telecommunications providers that offers features and services neither provide. 8×8 Virtual Office allows users with a high-speed Internet connection anywhere in the world to be part of a virtual PBX that includes automated attendants to assist callers, conference bridges, extension-to-extension dialing and ring groups, in addition to a rich variety of other business class PBX features normally found on dedicated PBX equipment.

8×8 Complete Contact Center

The 8×8 Complete Contact Center is a fully integrated hosted call center solution that works with any broadband Internet service and provides enterprise class contact center functionality combined with Virtual Office hosted PBX calling features. The 8×8 Complete Contact Center lets companies deploy and operate multi-channel contact centers within 8×8’s hosted PBX infrastructure without the time and expense of purchasing, installing and maintaining costly, specialized equipment. Delivered entirely as a hosted service, the 8×8 Complete Contact Center requires no specialized hardware or software, no telecom equipment and no up-front capital expenditures, making it an ideal solution for blending in-house and offsite or multi-site agents. Agents require nothing more than a Web browser and a directly addressable voice terminal. The 8×8 Complete Contact Center service offers features, such as skill-based routing, multi-media management, real time monitoring and reporting, voice recording and logging, historical reporting, interactive voice response, customer relationship management (CRM) integration with Salesforce.com and NetSuite and contact and case management tools.

8×8 Trunking Services

The 8×8 Trunking service provides companies that have already made a substantial or recent investment in premise-based PBX phone system hardware with an opportunity to reduce recurring monthly service and toll charges by delivering digital dial tone service to their phone system hardware over their broadband connection rather than a separate voice circuit from an incumbent or local exchange carrier. The customer’s existing phone system equipment continues to provide the user feature set while the 8×8 Trunking services provide dial tone together with local, long distance and international call routing services to that equipment from the 8×8 network.

8×8 Hosted Key System Services

The 8×8 Hosted Key System service is designed to replace traditional premise-based telephone key systems typically used by companies whose size or structure dictates the sharing of multiple, common phone lines among employees, regardless of where the employees are located. The 8×8 Hosted Key System expands its addressable market to include businesses that require shared line appearance services rather than the PBX functionality offered with its 8×8 Virtual Office hosted PBX solution.

8×8 IP Telephones

8×8 675xi series of IP phones incorporates 8×8’s advanced NAT traversal technologies to facilitate the network-independent operational advantages of the 8×8 service. These advantages include the ability to simply plug the phone into any public or private Internet connection and make or receive calls without performing any network configuration or firewall manipulation. The 8×8 675xi IP phones also deliver enhanced equipment and service features, including high definition HD audio, corporate directory display and lookup, intercom paging, shared line appearance and Power over Ethernet capability.

8×8 Virtual Meeting

The 8×8 Virtual Meeting video Web conferencing service is an online collaboration tool accessible (no software download required) from any Web browser and any computing platform. Available as an add-on service for existing 8×8 customers, a standalone offering for new subscribers or as part of the Virtual Office Pro unified communications bundle, 8×8 Virtual Meeting lets users conduct centralized online meetings, complete with integrated voice conferencing (to and from any telephone or Web browser platform), presentation slide sharing, desktop and application sharing, instant messaging, chair control, conference control and call recording. 8×8 Virtual Meeting offers unlimited conferencing, giving users the flexibility to conduct regular meetings with employees, associates, customers and prospects in remote locations worldwide.

8×8 Virtual Office Pro Unified Communications

8×8 Virtual Office Pro is a unified communications service that allows subscribers to manage essential, advanced business communications functions online through a centralized portal. Integrated with the 8×8 Virtual Office VoIP hosted PBX phone service, Virtual Office Pro enhances business productivity by providing users with a complete, instantly accessible suite of communication tools used in everyday business interactions. 8×8 Virtual Office Pro delivers these tools through an easy-to-use online dashboard, which provides a visual overview and online control of 8×8 Virtual Office business calling activity, including point-and-click access to inbound and outbound calls and call management features such as call transfer, do not disturb (DND) and call forwarding; Microsoft Outlook Contacts and Corporate Directory integration; Virtual Meeting; iPhone Virtual Office Mobile extension; fax; call recording; presence management, and my inbox overview.

Founded as Integrated Information Technology

Business Line
Provider of VoIP (voice over internet protocol) and videophone communications service
Subsidiary
CENTRAL HOST INC
Advisor
MOSS ADAMS LLP
IPO date
7/1997
US SIC Code
4813
Company Address
3151, Jay Street

City province or state postal code
95054, SANTA CLARA, CA
Phone: +1 408 727 1885
Fax: +1 408 980 0432
Country address: UNITED STATES OF AMERICA
Website url: www.8×8.com