INTERCALLNET, INC.

INTERCALLNET, INC.

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Company Overview

Business Summary
Intercallnet, Inc. develops, implements and manages proprietary contact center solutions that allow its clients to enhance the value of their customer contacts, relationships and information. The Company offers a suite of value-added services addressing every stage of the customer or product life cycle. Each of its tailored solutions leverages its contact center expertise to meet the client’s unique business requirements. Intercallnet provides its clients with various outbound and inbound voice related technologies, as well as a multitude of online technology and services.
Description and history
Intercallnet, Inc. develops, implements and manages proprietary contact center solutions that allow its clients to enhance the value of their customer contacts, relationships and information. The Company offers a suite of value-added services addressing every stage of the customer or product life cycle. Each of its tailored solutions leverages its contact center expertise to meet the client’s unique business requirements. Intercallnet provides its clients with various outbound and inbound voice related technologies, as well as a multitude of online technology and services.

The Company’s outbound technology detects busy signals, no-answers and answering machines. Based on the prerequisite of its clients’ customers, the Company can adjust the strategic timing and placement of calls based on the availability, skill set and language of its teleservice representatives (TSRs). When these technologies are combined with call-progress algorithms, the result is maximum productivity and benefits for the Company’s clients.

Intercallnet’s predictive dialer and automatic call distributor (ACD) technology provides for seamless integration that allows for both inbound and outbound communication simultaneously. This simultaneous communication is referred to as call blending. With such call blending technology, the Company is assured of the highest level of productivity from its TSRs/Net Reps to satisfy its clients’ customer needs.

The Company’s browser-based scripting and agent application technology provides a direct link to the Company’s clients’ customers information/data systems. This direct link allows Intercallnet’s TSRs and Net Reps to interact on a live, real-time basis, between the Company’s clients and the clients’ customers.

The Company is integrating the Internet into its customer relationship management (CRM) and business development center (BDC) management solutions. Its Internet strategy is to bring human interaction to Internet-based contacts using its online technology and services to handle customer contacts more efficiently and effectively.

Intercallnet specializes in the design, development and delivery of industry specific complex, multi-channel solutions for the telecommunications and automotive industries. Its outbound solutions offer lead generation, product sales, customer acquisition and retention campaigns. These solutions are offered through either business-to-consumer (B2C) services and/or business-to-business (B2B) services.

B2C and B2B services, whether voice or online, include product sales, product registrations, customer acquisition and retention campaigns, lead generation and database update, and development and “mining” of existing or potential customers. Integrated call processing systems systematically initiate or receive these contacts and transfer the successful connection to a designated TSR/Net Rep. As a contact is presented to the TSR/Net Rep, the consumer’s name, address and other valuable information are simultaneously presented along with the client’s customized script.

The Company’s clients’ sales objectives, coupled with business intelligence derived from Intercallnet’s managed database, allows the Company to implement and execute marketing campaigns using multi-channel communications in coordination with advertising and promotional sales programs. By tracking customer value over time against the cost of acquisition, the Company provides its clients the ability to improve the quality and value of new customers while reducing the total cost per acquisition. Some typical telecommunications applications include list building, outbound sales, inbound sales and order taking, lead generation, warranty and insurance sales and/or renewals and database development and “mining.”

Intercallnet acts as the customers’ voice to their clients, providing real-time feedback on new products or campaigns. Some of its automotive-specific applications include prospect follow up, quality control, appointment setting, service reminder contact, warranty call handling and sales and services satisfaction surveys.

In online communications applications, the Company offers the capability of “push” technology, which is also known as collaboration. In using this technology, the Company can transfer a page from a client’s Website and push it to appear on that client’s customer or prospective customer’s computer screen. This push technology can also push or direct Web-based browsers and Web-based shoppers to specific Websites. This technology can also compare the products of the Company’s clients with the products of competitors while the client’s prospective customer is online, presenting an opportunity to close the transaction and increase sales volume.

The Company also has the capability to process and respond to its clients’ e-mail. By utilizing this technology, the Company can direct and respond to its clients’ inbound e-mail messages automatically. Systematic routing technology analyzes the content of each message individually and then responds appropriately. This is done by utilizing modular blocks of pre-written text. With the click of a mouse, a TSR/Net Rep can select, move, delete or insert blocks of text to create a tailored reply to the client’s customer. The Company also can organize groups of e-mail messages into specific categories that are determined by content and/or key words and then suggest modular responses for each category. For certain types of e-mails, the Company can also provide automatic responses that avoid extended involvement by the TSR/Net Rep, which provides certain cost efficiencies.

Business Line

Subsidiary

Advisor
AHEARN- JASCO & CO.
IPO date

US SIC Code
4813
Company Address
6340, NW 5th. Way

City province or state postal code
33309, FORT LAUDERDALE, FL
Phone: +1 954 315 3100
Fax: +1 954 315 3222
Country address: UNITED STATES OF AMERICA
Website url: www.intercallnet.net