J2 GLOBAL COMMUNICATIONS INC
Previous company name
JFAX COM INC
Name change date
j2 Global Communications, Inc. is a publicly quoted company engaged in the provision of business-critical communications and messaging services through its global communications/telephony/messaging network. The company was founded in 1995 as JFax.com Inc. In 2000, it changed its name to j2 Global Communications, Inc. The company has a registered head office located in Los Angeles, California. Its common stock its listed on the NASDAQ National Market under the ticker symbol “JCOM”.
j2 Global Communications is known as one of the leading provider of value-added messaging and communications services to customers around the globe. It offers a full range of services to individuals and businesses worldwide. Among the company’s offers are: faxing solutions, including fax to email, fax to web, fax development tools, and fax broadcasting at eFax; and a full suite of unified communications services, including fax, Web-based voice mail, and conference calling, at jConnect. These services are offered under JCOM’s core brands: eFax, eVoice, and Onebox. The company spans more than 2,000 cities in 35 countries on five continents and services more than 11 million subscribers worldwide, including major US cities and international business centers such as Frankfurt, London, and Tokyo. Its network provides billing in six currencies, customer support in six languages, transport, value-added applications and local presence on a global basis.
j2 Global Communications, Inc. (j2 Global) provides outsourced, value-added messaging and communications services to individuals and businesses worldwide. The Company offers fax, voicemail, e-mail and call handling services, as well as bundled suites of certain of these services. It markets the services under the brand names eFax, eFax Corporate, Onebox, eVoice and Electric Mail. j2 Global delivers its services through its global telephony/Internet protocol network, which spans more than 3,500 cities in 46 countries across six continents. Of the 11.2 million telephone numbers deployed as of December 31, 2009, approximately 1.3 million were serving paying subscribers, with the balance deployed to free subscribers, including those with premium rate telephone numbers. During the year ended December 31, 2009, it acquired the digital faxing business of CallWave, Inc., and the e-mail business of Quexion, LLC. In October 2010, it acquired keepITsafe Data Solutions Ltd.
Description and history
j2 Global Communications, Inc. (j2 Global) provides outsourced, value-added messaging and communications services to individuals and businesses worldwide. The Company offers fax, voicemail, e-mail and call handling services, as well as bundled suites of certain of these services. It markets the services under the brand names eFax, eFax Corporate, Onebox, eVoice and Electric Mail. j2 Global delivers its services through its global telephony/Internet protocol (IP) network, which spans more than 3,500 cities in 46 countries across six continents. The Company delivers fax, voicemail and e-mail messages, and communications via the telephone and/or Internet networks. Of the 11.2 million telephone numbers deployed as of December 31, 2009, approximately 1.3 million were serving paying subscribers, with the balance deployed to free subscribers, including those with premium rate telephone numbers. During the year ended December 31, 2009, the Company acquired the digital faxing business of CallWave, Inc., and the e-mail business of Quexion, LLC. In April 2010, the Company acquired the unified messaging and communications business of mBox Pty, Ltd. In July 2010, the Company acquired Alban Telecom Limited. In September 2010, the Company acquired Venali, Inc., a provider of enterprise Internet fax messaging solutions. In October 2010, the Company acquired keepITsafe Data Solutions Ltd.
The Company’s paid services allows a subscriber to select a local telephone number from among more than 3,500 cities worldwide. Toll-free United States and Canadian telephone numbers are also available, as are premium rate numbers in various countries in Western Europe. The Company markets its services to customers, including individuals, small- to medium-sized businesses, large enterprises and government organizations.
eFax offers desktop faxing services. Its eFax Plus and eFax Pro services allow a subscriber to choose either a toll-free telephone number that covers both the United States and Canada or a local telephone number from among more than 3,500 cities worldwide. This service level enables subscribers to receive inbound fax messages in their e-mail inboxes, access these messages via a full-featured Web-based e-mail interface and send digital documents to any fax number in the world directly from their desktops. This service offering is also localized in international currencies and languages, including Chinese (Cantonese), Dutch, French, German, Italian, Polish, Portuguese and Spanish, among others.
eFax Corporate offers capabilities similar to those offered by eFax Plus and eFax Pro, but with added features and tools geared towards enterprises and their users. The Company provides its corporate customers a Web browser-based account administration interface, which enables them to provision telephone numbers to employees, as needed, without contacting its account representatives. eFax Corporate also offers the option of enhanced security features suitable for law firms and companies in regulated industries, such as banking, brokerage and healthcare.
eFax Developer offers high-volume, production fax solutions. eFax Developer provides inbound and outbound fax services through a secure extensible markup language (XML) interface. Features, such as bar-code recognition, dynamic retries and high speed transmission are included and accessible around the clock. Fax capabilities can be implemented through software development kits or through a universal Web post solution.
eFax Broadcast and jBlast offer solutions for high-volume outbound faxing. These services enable users to send documents simultaneously to hundreds or thousands of recipients anywhere in the world. Customers do not need special computer equipment, fax boards or multiple phone lines. These services also enable customers to monitor the status of their faxes and update their database of Do Not Fax names and undeliverable fax numbers. The Company has alternative desktop faxing solutions that are offered under a variety of brands and pricing plans for the individual or small business user. It also offers limited versions of certain services on a free basis.
eVoice Receptionist and Onebox Receptionist are virtual private branch exchange (PBX) solutions that provide small and medium-sized businesses on-demand voice communications services, featuring a toll-free or local company telephone number, auto-attendant and menu tree. With these services, a subscriber can assign departmental and individual extensions that can connect to multiple United States or Canadian telephone numbers, including traditional land-line telephones, as well as mobile and IP networks. These services also include advanced integrated voicemail for each extension, unifying mobile, office and other separate voicemail services, and delivers voicemails in both native audio format and as transcribed text.
Onebox is a full-featured suite of unified communications services, including e-mail, voicemail, fax and find me/follow me capabilities. Onebox Unified Messaging provides the subscriber a unique toll-free or local number and enables him or her to receive voicemail messages or faxes via e-mail or access them by telephone, to send, receive or reply to faxes or voicemail messages online or by telephone, and to store faxes and e-mail messages online.
Electric Mail is an outsourced hosted e-mail service that j2 Global offers to businesses. Electric Mail develops and delivers e-mail and related solutions that are hosted offsite and integrate into a customer’s existing e-mail system. The services include Electric WebMail, E-mmunity virus scanning, SpamSMART SPAM filtering, and VaultSMART /PolicySMART archiving, which delivers a secure e-mail archiving and customizable compliance tools to correspond with a company’s retention policy.
Global Network and Operations
The Company has multiple physical points of presence (POPs) worldwide, a central data center in Los Angeles and a remote disaster recovery facility. j2 Global connects its POPs to its central data centers via redundant and virtual private networks (VPNs) using the Internet. Its network covers metropolitan areas in the United States, United Kingdom and Canada, and other major cities, such as Berlin, Hong Kong, Madrid, Manila, Mexico City, Milan, Paris, Rome, Singapore, Sydney, Taipei, Tokyo and Zurich. The Company obtains telephone numbers from various local carriers throughout the United States and internationally.
Customer Support Services
The Company’s customer service organization provides support to its customers through a combination of online self-help, e-mail messages, interactive chat sessions and telephone calls. Its Internet-based online self-help tools enable customers to resolve simple issues on their own. It uses internal personnel and contracted third parties (on a dedicated personnel basis) to answer its customer e-mails and telephone calls and to participate in interactive chat sessions. The Company provides e-mail support round-the-clock to all subscribers. Paying subscribers have access to live-operator telephone support around the clock. Dedicated telephone support is provided for corporate customers around the clock.
The Company competes with Open Text Corporation, Premiere Global Services, Inc. and Easylink Services International Corporation.
Founded as JFax.Com Inc
Engaged in the provision of business-critical communications and messaging services through its global communications/telephony/messaging network
CALL SCIENCES LIMITED
US SIC Code
6922, Hollywood Boulevard
City province or state postal code
90028, LOS ANGELES, CA
Phone: +1 323 860 9200
Fax: +1 323 860 9201
Country address: UNITED STATES OF AMERICA
Website url: www.j2global.com