JAGGED PEAK, INC.

JAGGED PEAK, INC.

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Company Overview
The company is a private, e-business software and services firm that provides demand and supply chain management, customer relationship management execution, and e-fulfillment solutions and services worldwide. The company was founded in the year 1998 and conducts business from its registered corporate office which is strategically located in Tampa, Florida, United States.
The company primarily offers EDGE (E-Business Dynamic Global Engine), a Web-based software application that enables companies to manage order capturing, processing, tracking, fulfillment, settlement, creating and managing dynamic catalogs, customer relation management, and marketing and reporting across multiple customers, suppliers, employees, and partners. The EDGE application enables clients to build and operate custom-branded portals, such as e-commerce, incentive and rebate programs, customer service, repair, and reverse logistics, as well as to automate other business processes. In addition, the company also offers third party fulfillment services to its clients. It primarily serves consumer goods, financial services, distribution, travel and tourism, and manufacturing industries.
The company has strategic partnership with David Caruso & Associates, Authorize.Net, Vertex, Inc., VeriSign, UPS, FedEx, The Direct Marketing Association, Melissa Data, Dell, Microsoft Corporation, Electronic Trust, and ControlScan.
The company’s mission is to provide innovative, high quality solutions that enable its clients to deliver service excellence to their customers.
Business Summary
Jagged Peak, Inc. (Jagged Peak) is an e-business software and services company providing demand and supply chain management, customer relationship management (CRM) execution, and e-fulfillment solutions and services. The Company’s flagship product, E-Business Dynamic Global Engine (EDGE), is a Web-based software application that enables companies to control and coordinate multi-channel orders, catalogs, multi-warehouse inventories, and fulfillment across multiple customers, suppliers, employees, and partners in real-time. The Company enables clients to build and operate custom branded portals, such as e-commerce, incentive and rebate programs, customer service, repair and reverse logistics, marketing materials management, and automate other business processes through the use of the EDGE application and its related tools. The EDGE platform has been deployed in multiple vertical markets, such as consumer goods, financial services, distribution, travel and tourism and manufacturing.
Description and history
Jagged Peak, Inc. (Jagged Peak), incorporated in November 1999, is an e-business software and services company providing demand and supply chain management, customer relationship management (CRM) execution, and e-fulfillment solutions and services. The Company’s flagship product, E-Business Dynamic Global Engine (EDGE), is a Web-based software application that enables companies to control and coordinate multi-channel orders, catalogs, multi-warehouse inventories, and fulfillment across multiple customers, suppliers, employees, and partners in real-time. The Company enables clients to build and operate custom branded portals, such as e-commerce, incentive and rebate programs, customer service, repair and reverse logistics, marketing materials management, and automate other business processes through the use of the EDGE application and its related tools. The EDGE platform has been deployed in multiple vertical markets, such as consumer goods, financial services, distribution, travel and tourism and manufacturing.

Jagged Peak’s multi-channel, enterprise EDGE application provides an integrated platform for e-business management that supports a range of business and operational applications. Clients can use EDGE as an enterprise application or as an integrator and consolidator for multiple businesses, processes and applications. The EDGE application permits users to manage order capturing, processing, tracking, fulfillment, settlement, creating, and managing dynamic catalogs, customer relation management, marketing and reporting, all in real-time application. Jagged Peak provides outsourced e-commerce and supply chain solutions that enable manufacturers, distributors, and consumer brand companies the ability to establish and operate a direct to customer online business that is integrated with their offline sales channels. Jagged Peak’s TotalCommerce is an outsourced managed services solution that leverages Jagged Peak’s technology and supply chain infrastructure, and provides manufacturers with a deployable solution, including e-commerce Webstores; order, inventory and transportation management software; a nationwide network of fulfillment centers; back office program management, and a range of online marketing services. Jagged Peak also focuses on e-marketing and e-channel management to provide e-commerce solution for its clients.

Software Product and Technology

Jagged Peak’s EDGE application is a scalable e-business platform that empowers companies to conduct business and communicate with their customers, vendors, suppliers, employees and distribution partners. The EDGE application is a Web-based, end-to-end transaction processing and information management system that enables companies to achieve complete automation and total integration of their demand management, e-business and related processes. EDGE consists of integrated modules that work together seamlessly in real-time.

Custom Software Development

Jagged Peak offers proficiency and demonstrated capability in all aspects of custom software development, which typically is integrated into its EDGE application. It provides consulting, analysis, design and architecture, computer programming and development, installation and long term technical support.

Fulfillment Services

Jagged Peak offers customers a turnkey solution, if desired, which can include both physical and digital fulfillment services. EDGE is used for its fulfillment, which includes reporting, warehouse optimization, order fulfillment, return authorizations, back order processing, and full transaction auditing capabilities.

E-marketing Services

Jagged Peak utilizes a mix of strategies and techniques to elevate its client’s sites to be viewed by search engines as authorities within a particular product. The Company determines the strategy to enhance Websites’ overall optimality.

Hosting and Managed Services (ASP)

Jagged Peak’s hosting and managed services (ASP) transaction pricing model provides a recurring revenue stream for the Company as it builds its customer base. Managed services contracts are three years in length with minimum transaction volumes guaranteed. The managed services model provides a lower initial cost, a turnkey outsourced solution, which requires less of its clients’ internal resources.

Business Line
Provides demand and supply chain management, customer relationship management execution, and e-fulfillment solutions and services worldwide
Subsidiary

Advisor
GREGORY- SHARER- QUINN & STUART
IPO date

US SIC Code
7372
Company Address
Suite 250
3000, Bayport Drive
City province or state postal code
33607, TAMPA, FL
Phone: +1 813 637 6900
Fax:
Country address: UNITED STATES OF AMERICA
Website url: www.jaggedpeak.com