SYNCHRONOSS TECHNOLOGIES, INC.
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Synchronoss Technologies, Inc. is the premier provider of on-demand transaction management solutions to the communication service providers (CSP) including 360networks, at&t, Cablevision, Clearwire, Comcast, Deltathree, Level 3, SunRocket, Time Warner, Verizon and Vonage. The company’s ConvergenceNowT solution, automates, synchronizes, and simplifies electronic service creation and the management of advanced services across new and existing interconnected networks. In addition, it offers ActivationNow software platform, a hosted service delivered over the Internet or a dedicated communication channel, which provides multi-channel order processing, transaction management, and service provisioning. Synchronoss Technologies focuses on complicated and high growth markets – Voice over Internet Protocol (VoIP), wireless, high-speed access, and video – allowing CSPs to acquire, retain and service customers reliably and cost effectively. Synchronoss Technologies was founded in 2000 and is headquartered in Bridgewater, New Jersey. The company’s business partners are: HP – global provider of technology solutions to consumers, businesses and institutions; Cognos – world leader in business intelligence (BI) and performance management solutions; at&t – the leading worldwide provider of IP-based communications services; ORACLE – the world’s largest enterprise software company; BEA – the top provider of enterprise infrastructure software; HDN – an innovative leader in outsourced customer care solutions; 3PV – provider of complete third party verification solutions to a variety of industries; and intrado – provider of 911 operations support systems services to incumbent local exchange carriers, competitive local exchange carriers and wireless carriers. Moreover, the company is a member of CTIA, ATIS (The Alliance for Telecommunications Industry Solutions), OBF (Ordering and Billing Forum), New Jersey Technology Council, and The National Cable and Telecommunications Association (NCTA).
Synchronoss Technologies, Inc. (Synchronoss) is a provider of on-demand transaction management platforms. This includes automating subscriber activation, order management and service provisioning from any channel (e-commerce, telesales, customer stores, indirect and other retail outlets) to any communication service, high-speed access, local access, Internet protocol television (IPTV), cable, satellite television) across any connected device type. Its ConvergenceNow, ConvergenceNow Plus+ and InterconnectNow platforms provide end-to-end integration between customer-facing channels/applications, communication services, or devices and back-office infrastructure-related systems and processes.
Description and history
Synchronoss Technologies, Inc. (Synchronoss), incorporated in 2000, is a provider of on-demand transaction management platforms. This includes automating subscriber activation, order management and service provisioning from any channel (e-commerce, telesales, customer stores, indirect and other retail outlets) to any communication service, high-speed access, local access, Internet protocol television (IPTV), cable, satellite television) across any connected device type. Its ConvergenceNow, ConvergenceNow Plus+ and InterconnectNow platforms provide end-to-end integration between customer-facing channels/applications, communication services, or devices and back-office infrastructure-related systems and processes.
The Company’s customers include service providers, such as AT&T Inc., Verizon Wireless and Vodafone; cable operators/multiple systems operators (MSOs) like Cablevision, Charter Communications, Comcast and Time Warner Cable, and original equipment manufacturers (OEMs), such as Apple, Dell and Nokia. The Company’s ConvergenceNow platform orchestrates back-end systems of communication service providers to provide order management system by orchestrating the workflow and consolidated customer care services. Its ConvergenceNow Plus+ platform offers all of the features of its ConvergenceNow platform. In addition, ConvergenceNow Plus+ is designed to support connected devices, such as smart phones, mobile Internet devices (MIDS), laptops, netbooks and wirelessly enabled consumer electronics, such as cameras, e-readers, personal navigation devices and global positioning system devices. ConvergenceNow Plus+ supports, among other transaction areas, credit card billing, inventory management, and trouble ticketing, none of which are supported by its ConvergenceNow platform.
The Company’s InterconnectNow platform supports the physical transactions involved in customer activation and service, such as managing access service requests, local service requests, local number portability and directory listings. Synchronoss’s platforms manage transactions relating to a range of existing communications and digital content services across the different segments of its customers.
The Company’s PerformancePartner portal is a graphical user interface that allows entry of transaction data into the gateway. Through the PerformancePartner portal, customers can set up accounts, renew contracts and update and submit new transactions for transaction management processing. The Company’s Gateway Manager provides the capability to fulfill multiple types of transactions. These gateways are the engines that support its customers’ front-end portals, handling hundreds of thousands of transactions on a monthly basis. In addition, these gateways contain business rules to interact with the customers’ back-office and third-party trading partners.
The Company’s WorkFlow Manager provides an interaction with all third-party relationships and enables customers to have a single transaction view, including all relevant data from third-party systems. Its Visibility Manager provides historical trending and mobile reporting to its customers, supports business practices and processes and allows customers to daily metrics to determine whether process objectives are met or exceeded.
Provider of on-demand transaction management solutions to the communication service providers (CSP)
FUSIONONE EESTI OЬ
ERNST & YOUNG LLP
US SIC Code
750, Route 202 South
City province or state postal code
08807, BRIDGEWATER, NJ
Phone: +1 866 620 3940
Country address: UNITED STATES OF AMERICA
Website url: www.synchronoss.com