TELETOUCH COMMUNICATIONS INC

TELETOUCH COMMUNICATIONS INC

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Company Overview
Teletouch Communications Inc is an American-based publicly quoted company engaged in the provision of telecommunications services. The company was incorporated in July of 1994 and has its registered office address in Fort Worth, Texas.
Teletouch Communications is a leading provider of Cingular Wireless (now AT&T) cellular services (voice, data, entertainment), as well as complementary mobile, portable and personal electronics products and services to individuals, businesses, and government agencies throughout major markets in Texas and Arkansas. Cellular services and personal, portable mobile electronics products are sold through a variety of distribution channels including: a chain of company-owned retail stores under the Hawk Electronics and Teletouch Communications proprietary brand names; a direct sales force serving business and government accounts; a network of independent “Authorized Hawk Electronics” sub-agents, and through various Internet sites, chief among them www.hawkelectronics.com.
Teletouch Communications ranks among the top 10 U.S. mobile virtual network operators, or MVNOs. The company handles all direct aspects of the wireless customer relationship including: initiating and maintaining subscribers’ cellular and other service agreements; determining credit scoring standards and underwriting new account acquisitions; handling all billing, collections, and related credit risk through its own proprietary billing systems; and providing all facets of real-time customer support, using a proprietary, fully integrated customer relationship management (“CRM”) system though its own 24x7x365 call centers and the Internet.
Teletouch Communications also operates a significant business segment in the wholesale distribution market known as PCI Marketing (PCIM) that sells cellular and mobile electronic products to smaller retailers, rural cellular carriers and new car dealers throughout North America, with a concentration of customers in the surrounding Southwest region, as well as in certain countries in Latin America.
Teletouch Communications aims to provide outstanding customer experiences through the delivery of the latest wireless communications and mobile electronics products and services to consumers, businesses and government agencies.
Business Summary
Teletouch Communications, Inc. is a wireless services and consumer electronics provider, focused on delivering a range of products and services through its retail, direct and wholesale distribution channels to individual consumers, businesses and government agencies. While its wireless telecommunications and related services are provided primarily in Texas, the Company sells automotive and cellular products nationally and worldwide. The Company operates a chain of 24 retail and agent stores under the Teletouch and Hawk Electronics brands. Through its wholly owned subsidiary, Progressive Concepts, Inc., Teletouch also operates a wholesale distribution business, PCI Wholesale, primarily serving large cellular carrier agents and rural carriers, as well as auto dealers, smaller consumer electronics retailers and distributors nationally and internationally. The Company operates in three segments: cellular operations, wholesale distribution operations and two-way radio operations.
Description and history
Teletouch Communications, Inc. (Teletouch), incorporated in 1994, is a wireless services and consumer electronics provider, focused on delivering a range of products and services through its retail, direct and wholesale distribution channels to individual consumers, businesses and government agencies. While its wireless telecommunications and related services are provided primarily in Texas, the Company sells automotive and cellular products nationally and worldwide. The Company operates a chain of 24 retail and agent stores under the Teletouch and Hawk Electronics brands. Through its wholly owned subsidiary, Progressive Concepts, Inc., Teletouch also operates a wholesale distribution business, PCI Wholesale, primarily serving large cellular carrier agents and rural carriers, as well as auto dealers, smaller consumer electronics retailers and distributors nationally and internationally. The Company operates in three segments: cellular operations, wholesale distribution operations and two-way radio operations.

Cellular Operations

The Company currently approximately 61,000 cellular customers in the Dallas/Fort Worth, Texas Metropolitan Statistical Area (MSA), San Antonio, Texas MSA, Austin, Texas MSA, Houston, Texas MSA, East Texas Regional MSA and Arkansas, including primarily the Little Rock, Arkansas MSA. The consumer services and retail business within the cellular business is operated primarily under the Hawk Electronics brand name, with additional business and government sales provided by a direct sales group operating throughout all of the Company’s markets. The Company controls the entire customer experience, including initiating and maintaining the cellular service agreements, rating the cellular plans, providing complete customer care, underwriting new account acquisitions and providing multi-service billing, collections, and account maintenance. In addition, the Company is a reseller and agent of Sprint and Clearwire branded products and services in the Dallas / Fort Worth area and those operations are also included in the Company’s cellular business. Product sales from the Company’s cellular business are comprised primarily of cellular telephones and accessories sold through PCI’s retail stores, the Internet, outside salespeople and agents.

Wholesale Distribution Operations

The Company operates a national consumer electronics and cellular equipment wholesale distribution and trading business, which serves major carrier agents, rural cellular carriers, smaller consumer and electronic retailers and automotive dealers throughout the United States. The Company also maintains certain international customer relationships, primarily in Asia, Europe and Latin America for its cellular related equipment sales business. The wholesale group acquires, sells and supports virtually all types of cellular telephones (handsets), related accessories, telemetry, car audio and car security products under numerous direct distribution agreements with manufacturers.

Two-Way Radio Operations

The Company operates a two-way radio business and network, with spectrum and service operations covering the North Texas (Dallas / Fort Worth DFW) to East Texas MSAs (Metropolitan Statistical Areas) and smaller adjacent market areas. Radio communication services are provided on the Company’s Logic Trunked Radio (LTR) and Passport systems, with related radio equipment sales and installation services provided by Teleouch branded locations in the market areas. The Company also sells and services radio equipment for customers operating their own two-way radio systems. Additional services provided by the two-way operations include fixed and mobile installations, with full maintenance and repair of radio equipment and accessories. The two-way radio segment also includes safety and emergency response vehicle product sales and installation services.

Business Line
Provider of Cingular Wireless (now AT&T) cellular services (voice, data, entertainment), as well as complementary mobile, portable and personal electronics products and services
Subsidiary
MOBUI CORPORATION
Advisor
BDO USA, LLP
IPO date
12/1994
US SIC Code
4812
Company Address
5718, Airport Freeway

City province or state postal code
76117, FORT WORTH, TX
Phone: +1 817 654 6225
Fax:
Country address: UNITED STATES OF AMERICA
Website url: www.teletouch.com